What you get, what it costs, how to stop

These terms apply when you subscribe to Pipeline or order a Bid Build. Last updated 4 September 2026.

Who you are contracting with

Tenderclock is a trading name of Marwat Muslimwal, 105 Highfield Road, Bognor Regis, PO22 8PD ("we", "us"). You can reach us at marwat@tenderclock.co.uk. These terms are between us and your business. They are business-to-business terms: the consumer cancellation rights in the Consumer Contracts Regulations do not apply.

What Pipeline includes

For £300 a month, or £3,000 a year:

• A retender calendar for your services and regions, refreshed and re-ranked monthly.
• Alerts on the buyers you ask us to watch, sent the day we see the notice.
• A 45-minute pipeline review call each month.
• One tender response drafted each quarter, to the same standard as a Bid Build.

We deliver by email and on a call. There is no login to manage and no per-seat charge — share what we send you with anyone in your business.

What Bid Build includes

£1,450 for one tender response: the written answers, a compliance checklist against every mandatory requirement in the invitation to tender, a pricing schedule in the buyer's format, and the source files for you to keep and reuse.

Our guarantee. If the completed response is not in your hands, complete and compliant, at least 48 hours before the buyer's deadline, you do not pay the second half and you keep everything we have produced. We do not guarantee that you win — no honest person can — and we do not offer refunds on the basis of a lost bid.

What we need from you. A Bid Build depends on you giving us your case studies, policies, certifications, insurance details and pricing when we ask. If those do not arrive in time to meet the deadline, the guarantee above does not apply. We will tell you clearly and in writing when we are waiting on something.

What we do not do

We are not lawyers, accountants or licensed advisers, and nothing we send you is legal or financial advice. Contract end dates, values and supplier names come from what contracting authorities publish; buyers extend contracts, exercise break clauses and call off from frameworks without publishing, so treat every date as a signal to act on, not a fact to rely on. Check anything material against the source notice, which we link on every row.

Paying, and stopping

• Payments are taken by Stripe. We never see or hold your card details.
• Monthly subscriptions renew each month until you cancel. Cancel any time from the link on your Stripe receipt, or by emailing us. There is no notice period and no cancellation fee.
• Cancelling stops the next payment. We do not refund part-months, and you keep everything already delivered.
• Yearly subscriptions are paid up front and run for twelve months. If you cancel in the first 30 days we refund you in full. After that the term runs to its end.
• Bid Build is half on order and half on delivery. The second half is invoiced when the response reaches you.
• Prices exclude VAT. VAT is charged where we are required to charge it.
• If a payment fails we will tell you and try again. If it is still unpaid after 14 days we may pause the service until it clears.

Your material, and ours

Everything you give us stays yours. Everything we write for you — the bid text, the compliance checklist, the pricing schedule — becomes yours once it is paid for, to reuse however you like. The underlying contract data is public information published under the Open Government Licence. Our reports, templates and the software behind this site remain ours; please do not resell them or pass them to a competitor as your own.

Confidentiality

We will not share what you tell us about your business, your pricing or your bids with anyone else, and we will not name you as a customer without asking you first.

If something goes wrong

Tell us. We would far rather fix it than argue about it. If we cannot put it right, our total liability to you for any claim is limited to the amount you have paid us in the twelve months before the claim. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude. We are not liable for indirect or consequential loss, including lost profit or lost contracts.

Ending the agreement

Either of us can end this agreement at any time. If we end it without you being at fault, we refund any period you have paid for and not received. We may end it immediately if payment goes unpaid, or if you ask us to do something dishonest — misrepresenting your experience in a bid, for instance. We will not do that, at any price.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If we change these terms, the version in force is the one published here when you ordered.

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